High Tech, Cable, and Telecommunications | Order to Cash Assessment and Optimization

Consumers spend more on communications, electronics, and content than car payments, and competition to attract these customers is more intense than ever.

Companies may capture 1 to 3 percent of lost revenue through a focused revenue assurance program. Through assessments and evaluations, RAS can help companies identify and capture revenue leakage throughout the order-to-cash process. We identify gaps between current operations and leading practices, size and prioritize lost revenue opportunities, and work with clients to pursue these opportunities.

SITUATION
  • Client saw an opportunity to improve the end-to-end order to cash process for a specific business unit
  • Client desired to control process from customer contracting, through delivery, billing, and linkage to financials
  • Client needed consistent and repeatable order-to-cash processes across solutions that could be measured by key performance indicators and reports
APPROACH
  • Aligned the client’s operating model to an order-to-cash process framework
  • Assessed the process against leading practices and key performance metrics to evaluate key process areas for revenue leakage
  • Identified revenue assurance levers across order to cash processes, including process standardization, definition, process compliance and controls, system capabilities and tools
BENEFIT
  • Identified quick win opportunities and longer-term initiatives to achieve the leading practices
  • Developed implementation plans to apply the revenue assurance levers into the operational processes

For More Information, please contact:   Steve Foster   |   720 341-5535   |   Email

Leave a Reply